RETURN & REFUND POLICY
RETURN & REFUND POLICY
TILQIRIA | https://tilqiria.com
Last updated: October 19, 2026
1. OVERVIEW
We want you to know what to expect if you need to return a TILQIRIA purchase. This page describes our standard approach to eligible change-of-mind returns and refunds. It does not diminish mandatory rights for defective, unsafe, incorrect or misdescribed goods.
2. STANDARD REQUEST WINDOW
For an eligible change-of-mind return, contact us within 30 calendar days after confirmed delivery to request authorization. Include your order number and the item you want to return. We may request proof of purchase.
3. CONDITION OF RETURNED ITEMS
Change-of-mind returns should ordinarily be unused, complete and in resalable condition, with original packaging, labels, instructions and accessories where reasonably possible. Contact us before sending the item; we may request photos or additional details to assess eligibility. Statutory remedies for faulty or misdescribed items do not depend on these discretionary change-of-mind conditions.
4. EXCLUSIONS
Certain goods may be excluded from discretionary returns when clearly disclosed before purchase and permitted by law, such as customized items, digital or gift-card products, items sold as final sale, or goods that cannot be safely returned after opening. A listing-specific exclusion does not eliminate non-waivable consumer remedies.
5. HOW TO REQUEST A RETURN
Write to service@tilqiria.com with the order number, item name and reason. For damage, delivery errors or product faults, describe the issue and provide photographs where available. Wait for our approval and return instructions. Do not ship merchandise to 800 S 13th St, Worland, WY 82401, United States unless our support team specifically identifies that address as the authorized destination for your return.
6. RETURN SHIPPING COSTS
For an eligible change-of-mind return, the customer generally pays return postage unless we explicitly offer prepaid returns or law provides otherwise. For goods supplied incorrectly or with a defect, we will follow applicable legal responsibilities for reasonable return costs and remedies. If you arrange return shipping, we recommend a trackable service.
7. INSPECTION AND REFUND TIMING
After the goods reach the designated return destination, we will review the condition and communicate the outcome. If approved, we aim to initiate the refund to the original payment method within 5–10 business days after approval. Financial institutions may need additional processing time before the funds appear. Original delivery fees are refunded where the order terms or applicable law require them to be.
8. ORDER CANCELLATIONS AND EXCHANGES
If you want to cancel or change an order, contact us before fulfillment as soon as possible. Once dispatched, the return process may be necessary. Exchanges depend on stock availability and approval; we may offer a refund and a new order instead.
9. WRONG, DAMAGED OR MISSING GOODS
Report a problem to service@tilqiria.com promptly after you discover it, providing the order number and available evidence. We will review the matter and offer a legally appropriate resolution, such as replacement, repair or refund, depending on the circumstances. No internal preferred reporting period overrides mandatory rights.
10. UNAUTHORIZED RETURNS
Parcels mailed to unapproved addresses may not be accepted or traceable. Please obtain instructions in writing before posting a return.
11. QUESTIONS
Email service@tilqiria.com or call +1 (628) 259-0335 with your order number. Refer to the Terms of Service and Shipping & Delivery information for related details.
STORE & OPERATOR DETAILS
Brand: TILQIRIA
Website: https://tilqiria.com
Operated by: Westforde Ltd
Principal business / mailing address: 800 S 13th St, Worland, WY 82401, United States
Customer support email: service@tilqiria.com
Customer telephone: +1 (628) 259-0335
Registered agent office (not a returns warehouse): Registered Agents Inc, 30 N Gould St Ste R, Sheridan, WY 82801, United States